Careers @ TPD Claims Lawyers
Legal Assistant – TPD / Income Protection (EOI)
At TCL, we focus exclusively on TPD and insurance claims, supporting individuals and families during some of life’s most challenging moments — and we’re always looking for passionate professionals to join us in that mission.
Overview
About the role.
Expression of Interest – Legal Assistant (TPD & Income Protection) – Join Our Specialist Team and Support Meaningful Work
We have an excellent opportunity for a motivated Legal Assistant to join our specialist TPD and insurance claims team. Experience in TPD, income protection, superannuation disputes, or personal injury/insurance law support roles is highly regarded, but we also welcome candidates with strong general legal administration or assistant experience who are eager to develop in this practice area.
In this role, you will work closely with senior lawyers and paralegals, assisting with file management, client communication, document preparation, and administrative support across a range of TPD and income protection matters. You will play an important part in helping our team deliver efficient, accurate, and supportive legal services to clients who are navigating complex insurance claims.
While this role is offered full-time, we are open to discussing flexible or part-time arrangements with exceptional candidates.
We’re looking for someone who is proactive, organised, and committed to excellence. You’ll need strong administrative and communication skills, the ability to manage multiple tasks in a busy environment, and a keen eye for detail. A collaborative team spirit and a client-focused approach are essential.
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Come for the Job, Stay for the Career
At TPD Claims Lawyers, we believe in building long-term relationships with our team members. When you join us, you’re stepping into a role that offers not only professional challenge and growth, but also a career path supported by ongoing development, recognition, and rewards.
We recognise loyalty and commitment by providing:
- Extra Annual Leave: After 3 years of continuous full-time service, you’ll receive an extra week of annual leave each year.
- Enhanced Leave Benefits: After 5 years, this increases to an extra two weeks per year — giving you more time to recharge and spend with those who matter most.
We invest in our people through professional development, career support, and a workplace culture that values both your professional ambitions and your personal wellbeing.
Key Responsibilities
- Provide high-quality administrative and secretarial support to lawyers handling TPD, income protection, and insurance claims.
- Prepare and format correspondence, claim forms, court or tribunal documents, and client communications.
- Manage incoming calls, emails, and client enquiries, ensuring professional and timely responses.
- Maintain accurate and up-to-date file management, both electronic and hard copy, in line with firm policies.
- Assist with diary management, scheduling appointments, and coordinating client meetings and mediations.
- Liaise with clients, insurers, superannuation funds, and external providers to obtain documents and information.
- Process invoices, manage billing, and support the team with compliance and reporting requirements.
- Contribute to a collaborative team culture by assisting colleagues and sharing knowledge.
Key Requirements
- Minimum 2 years’ experience as a Legal Assistant, Legal Secretary, or Administrative Assistant within a law firm (insurance, superannuation, or personal injury experience highly regarded).
- Strong organisational skills and ability to manage competing priorities in a busy legal practice.
- Excellent written and verbal communication skills, with professional client service focus.
- Proficiency in Microsoft Office Suite and experience with legal practice management software.
- Strong attention to detail, accuracy, and time management.
- Ability to work effectively in a team environment and independently with minimal supervision.
- A proactive and flexible attitude, with commitment to excellence in support delivery.
Why Join Us?
- Professional Development: Learn directly from experienced TPD and insurance claims professionals.
- Learning Opportunities: Access in-house training to expand your technical and administrative skills.
- Flexible Work Arrangements: We value work-life balance and support flexible working options.
- Advanced Technology & Systems: Use modern tools and practice management systems.
- Supportive Team Environment: Join a collaborative, approachable team that values contribution.
- Attractive Compensation: Competitive salary and recognition for performance.
- Staff Wellness: Access to a wellness program that supports your professional and personal wellbeing.
- Engagement & Recognition: Celebrate milestones, achievements, and anniversaries together.
- Career Path: Opportunities for progression into senior legal assistant or paralegal positions.
- Community Engagement: Participate in firm-supported community volunteering initiatives.
Additional Benefits
- Regular staff functions and team-building events.
- Comprehensive Employee Assistance Program.
- Access to multiple office locations.
- Extra annual leave for long-term service as outlined above.
Employer Questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- What’s your expected annual base salary?
- How many years’ experience do you have as a Legal Assistant in TPD, insurance, or superannuation claims?
Careers @ TPD Claims Lawyers
We’re committed to helping you grow.
At TPD Claims Lawyers, we empower our team to build meaningful careers while making a real difference in people’s lives. With supportive leadership, ongoing development, and a collaborative environment, we foster growth, flexibility, and purpose-driven work. Join a team that values both your skills and your future.
Career Development
Grow your skills with mentoring, training, and real case experience from day one.
Work-Life Balance
We support flexibility and wellbeing - so you can thrive both in and out of work.
Flexible Opportunities
Whether full-time, part-time, or remote, we offer roles that suit your life.
Recognition & Rewards
We value your contribution and celebrate achievements across the team.
Supportive Team Environment
Join a workplace where collaboration, respect, and support are part of the culture.
Path to Leadership
We invest in future leaders with clear development pathways and genuine career progression.
Career Development
At TPD Claims Lawyers (TCL), we’re committed to your professional journey. From day one, you’ll have access to opportunities that help you grow, advance, and make a real difference in the lives of our clients.
Mentorship That Matters
Work closely with senior lawyers and team leaders who offer hands-on guidance across TPD, income protection, and death benefit claims. You’ll gain practical experience while building deep legal expertise.
Structured Learning & Development
We provide ongoing in-house training that covers legal skills, strategy, communication, and client care — ensuring you’re confident handling complex insurance matters.
Clear Pathways for Progression
Show your commitment and capability, and we’ll support you with opportunities for advancement, leadership roles, and long-term career growth.
Collaborative Team Culture
Join a supportive, close-knit team that values shared success. Our people-first environment fosters collaboration, respect, and trust.
Smart Systems for Better Outcomes
We invest in modern systems and tools that allow you to work efficiently, focus on what matters, and deliver excellent client outcomes.
At TCL, your growth is our goal. Join a team that values your potential and supports you every step of the way.
Work-Life Balance
At TPD Claims Lawyers (TCL), we believe lasting career success is built on personal wellbeing. That’s why we foster a flexible, supportive workplace where you can thrive — both professionally and personally.
Flexible Work Options
Whether full-time, part-time, or hybrid, our roles are designed to adapt to your lifestyle, helping you balance your goals in and out of the office.
Remote Work Support
Work where you’re most productive — with the tools, systems, and team support you need to stay connected and deliver great results.
Healthy Culture, Real Boundaries
We respect your time and personal commitments. Our team culture promotes open communication, mutual respect, and trust.
Encouraged Time Off
Recharge when needed. We actively encourage the use of leave and recognise long-term commitment with additional time-off rewards.
Wellbeing and Team Building
Engage in activities that support your health, happiness, and professional relationships — from wellness initiatives to social events.
At TCL, we understand that great legal work starts with a balanced, supported life. Join a team that truly values your wellbeing.
Flexible Opportunities
At TPD Claims Lawyers (TCL), flexibility isn’t an extra - it’s built into how we work. We offer opportunities that let you tailor your role around your lifestyle, while still making a meaningful impact.
Adaptable Work Arrangements
Choose full-time or part-time roles that suit your schedule, with clear pathways for growth no matter your capacity.
Remote & Hybrid Options
Work from home or split time between remote and office-based work — we support what works best for you.
Family-Friendly Flexibility
We offer understanding and support for parents, caregivers, and anyone managing personal responsibilities alongside their career.
Role Diversity
Get involved in a variety of tasks — from client contact to legal strategy — so you can grow where your strengths shine.
Inclusive & Supportive Culture
Be part of a workplace that embraces individuality, encourages balance, and helps everyone succeed.
At TCL, flexibility isn’t just about where or when you work — it’s about creating a legal career that truly fits your life.
Recognition & Rewards
At TPD Claims Lawyers (TCL), we believe in recognising the impact of your work. We value the effort, dedication, and care our team brings - and we make sure it's acknowledged, celebrated, and rewarded.
Performance-Based Incentives
Enjoy a competitive salary and performance bonuses that reflect your contributions to client outcomes and firm success.
Milestone Recognition
From work anniversaries to key achievements, we take time to acknowledge and celebrate your growth and progress.
Long-Service Rewards
We reward commitment. Full-time team members earn extra leave — an additional week after 3 years, and two more after 5 years.
Team Culture & Events
Take part in regular team gatherings, staff appreciation days, and social events that foster connection and camaraderie.
Voice & Visibility
We encourage open feedback, value your ideas, and ensure that your voice plays a part in how we grow together.
At TCL, your success doesn’t go unnoticed. Join a workplace that values your contributions — and shows it.
Supportive Team Environment
At TPD Claims Lawyers (TCL), we know that a strong, supportive team is the key to professional success. When you join TCL, you become part of a collaborative workplace that values people, purpose, and shared progress.
Teamwork at the Core
We foster an open, collaborative environment where knowledge-sharing and clear communication are part of daily life. You’ll work alongside experienced lawyers and support staff who are always willing to assist.
Mentorship That Empowers
Learn from senior team members and practice leaders who are genuinely invested in your growth — professionally and personally.
Inclusive & Respectful Culture
We embrace diverse backgrounds, experiences, and perspectives — and ensure every team member feels respected, included, and heard.
Social & Team-Building Events
From informal get-togethers to organised team activities, we prioritise connection and camaraderie across all roles.
Shared Drive for Results
We work as one — driven by a common goal to deliver outstanding outcomes for clients. Here, everyone contributes and everyone matters.
At TCL, you’re not just part of a legal team — you’re part of a culture built on trust, support, and collective success.
Path to Leadership
At TPD Claims Lawyers (TCL), we’re committed to developing leaders from within. We provide clear pathways, expert guidance, and practical experience to help you step confidently into leadership roles and make a meaningful impact in the legal profession.
Structured Career Progression
We offer a transparent roadmap for growth — whether you’re beginning your legal journey or preparing to lead a team of your own.
Supportive Mentorship
Learn directly from experienced senior lawyers and practice leaders who are invested in your professional development.
Leadership Training
Participate in firm-led programs that build your skills in communication, case management, strategy, and team leadership.
Rewarding Initiative
When you go above and beyond, we recognise it. Advancement opportunities are based on capability, contribution, and your goals.
Opportunities to Lead
From mentoring juniors to managing complex claims and contributing to firm-wide initiatives — you’ll be supported every step of the way.
At TCL, we believe leadership comes in many forms — and we’re here to help you find yours.
Legal Assistant – TPD / Income Protection (EOI)
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