Privacy Policy
We respect your privacy
Last updated: 20/08/2025
TPD Claims Lawyers (“we”, “us”, “our”), part of the Carter Capner Law group, respects your privacy and is committed to safeguarding personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information in the course of providing legal services for superannuation, insurance, and TPD-related claims.
Why We Collect Personal Information
We collect personal information to:
- Provide legal advice and services in relation to TPD, income protection, death benefit, and related claims.
- Communicate with you regarding your claim and legal rights.
- Prepare and lodge claims, appeals, and submissions to superannuation funds, insurers, tribunals, and courts.
- Engage experts, barristers, and medical professionals as needed.
- Meet our professional, ethical, and regulatory obligations.
- Manage our practice, administration, billing, and compliance.
What Personal Information We Collect
The type of personal information depends on your matter and may include:
- Identification details (name, address, date of birth, contact details).
- Employment, education, and training history.
- Medical and health records, assessments, or reports.
- Superannuation and insurance policy details.
- Financial information relevant to entitlements and compensation.
- Communications with you and third parties involved in your matter.
- Information submitted through our website, forms, or email enquiries.
We may also collect sensitive information (e.g. health, ethnicity, criminal records) where directly relevant and with your consent, or as authorised by law.
How We Collect Personal Information
We may collect information directly from you through:
- Meetings, phone calls, emails, and online forms.
- Documents you provide to support your claim.
- Signed authorities that allow us to obtain information from third parties.
We may also collect information from:
- Superannuation funds and insurance companies.
- Employers, government agencies, and regulators.
- Medical practitioners and allied health providers.
- Barristers, experts, and consultants assisting with your matter.
- Publicly available records relevant to your claim.
Use and Disclosure of Information
We may use or disclose your personal information to:
- Provide legal services and manage your claim.
- Engage medical practitioners, experts, barristers, and consultants.
- Communicate with insurers, super funds, employers, and regulators.
- Represent you before courts, tribunals, and AFCA.
- Related entities within Carter Capner Law for administrative support.
- Service providers (e.g. IT, storage, document management), subject to confidentiality.
We will not sell or trade your personal information.
Cross-Border Disclosure
Your information may be stored on secure cloud systems located outside Australia. Where this occurs, we take reasonable steps to ensure providers comply with privacy standards comparable to the APPs.
Data Security
We take reasonable measures to protect your personal information, including:
- Secure electronic case management systems.
- Encryption and secure transmission methods.
- Restricted access to authorised personnel only.
- Regular training of staff on confidentiality and privacy obligations.
If personal information is no longer required, we will securely delete or de-identify it unless required by law.
Access and Correction
You may request access to the personal information we hold about you, or request corrections if it is inaccurate, out of date, or incomplete.
We may refuse access where:
- It would breach legal professional privilege.
- It would unreasonably impact the privacy of others.
- It would prejudice ongoing negotiations, proceedings, or investigations.
- We are legally required or entitled to withhold the information.
We will provide reasons if access is refused, unless unreasonable to do so.
Client Confidentiality and Legal Privilege
All client information is treated with strict confidentiality and protected by legal professional privilege. Disclosure will only occur with your consent, as required by law, or to protect your legal interests.
Website, Cookies & Analytics
Our website may use cookies and analytics tools to improve user experience and track performance. Cookies do not collect personal information that identifies you. You can disable cookies in your browser, but this may affect website functionality.
Complaints
If you believe your privacy has been breached, please contact us using the details below. We will investigate and respond as soon as practicable. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
Contact Us
TPD Claims Lawyers (Carter Capner Law Group)
Phone: 1300 300 457
Email: privacy@tpdclaimslawyers.com.au
Mail: GPO Box 1860, Brisbane QLD 4001
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be available on our website.